Service Delivery & Refunds

Service Delivery

SEWO provides digital consulting and optimisation services designed to improve AI-powered search visibility. All services are delivered remotely and online.

Service availability

Services are available worldwide to businesses of all sizes.

Delivery method

All services are delivered digitally, including online consultations, strategic guidance, audits, reports, and documentation.

Commencement & timelines

  • A 50% deposit of the first month's service fee is required to secure your engagement.
  • The remaining 50% balance must be paid in full prior to the commencement of any work.
  • Service delivery begins only once all required payments have been received.
  • Delivery timelines vary depending on the scope, complexity, and nature of the services agreed.
  • Once your engagement is confirmed, you will receive relevant confirmation emails and access details for your service dashboard or communication channels.

Additional notes

  • All services are delivered remotely using online platforms and communication tools.
  • Delivery timeframes may vary based on project requirements.
  • SEWO operates during standard business hours (Monday to Friday, excluding public holidays).
  • For questions regarding service delivery or timelines, please contact hi@sewo.io.

Payments, Deposits & Refunds

Due to the nature of SEWO's digital consulting and optimisation services, refunds are not offered once services have commenced.

Deposits

  • A 50% deposit of the first month's service fee is required to secure your engagement.
  • Deposits are non-refundable, as they cover availability, onboarding, and preparatory work.

Balance payment

  • The remaining 50% balance must be paid in full before services commence.
  • SEWO will not begin any work until all required payments have been received.

Refund policy

  • All payments are non-refundable once services have commenced, including where services are partially or fully delivered.
  • SEWO does not provide refunds for completed work, strategic materials, reports, or delivered services.

Definition of commencement

Commencement of services includes, but is not limited to:

  • Onboarding activities
  • Audits, reviews, or analysis
  • Strategic planning or documentation
  • Access to proprietary materials or resources

Cancellations

  • You may cancel your engagement prior to service commencement.
  • If cancellation occurs after the deposit has been paid but before commencement, the deposit remains non-refundable.
  • Once services have commenced, cancellations do not entitle you to a refund of any payments made.

Service Issues & Support

If you experience any issues or have concerns regarding your services, please contact us promptly and include:

  • Your account or service reference number
  • A clear description of the issue or concern
  • Any relevant documentation or screenshots
  • Your preferred method of contact

SEWO is committed to addressing service issues in a timely and professional manner and will work with you to resolve concerns where reasonably possible.

Need Help?

If you have questions about service delivery, payments, refunds, or your engagement with SEWO, please contact us at:

hi@sewo.io

We're always happy to assist and ensure clarity around your engagement.